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IGTC01AA - Writing Formal Business Letters and Emails (EN)
01 - Introduction
01 - What is this course about (1:15)
02 - 1. Preparing to Write
01 - Defining your goals (4:04)
02 - Researching your topic (4:29)
03 - Researching your correspondent (2:50)
03 - 2. Writing the Letter
02 - Getting to the point (3:25)
01 - Setting the tone (4:04)
03 - Discussing difficult subjects (3:50)
04 - Writing for accessibility (4:22)
04 - 3. Following Up
02 - Continuing the conversation (2:00)
01 - Sending effective reminders (4:02)
05 - Conclusion
01 - Keep improving (2:02)
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