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IGTC01HR - Human Resources Managing Employee Problems (EN)
01 - Introduction
01 - Humans behaving badly (1:27)
02 - What you should know (1:15)
02 - 1. Managing Employee Problems 101
01 - Reset the popular views of HR (4:28)
02 - Leverage your employee handbook (2:46)
03 - Elevate the use of the employee handbook (2:52)
04 - How to define and view common problems (4:03)
05 - Importance of training (2:11)
03 - 2. Addressing Problems Build a Solid Process
01 - How to use a strategic approach (4:21)
02 - Manage assumptions and bias (2:59)
03 - Establish a reliable process (2:37)
04 - How to leverage documentation (4:26)
05 - The benefits of digital tools (3:07)
04 - 3. Going from Admin Rule Enforcer to Advisor and Coach
02 - Reframe the employee problems (3:56)
01 - Reevaluate the HR role (3:42)
03 - Creating collaborative partnerships (3:45)
05 - 4. Collaborative Partner and Coach Preparation Is Key
02 - Craft a conversation plan (3:41)
01 - Big picture preparation (3:07)
03 - Emotional and mental preparation (3:42)
06 - 5. Conducting the Conversation
02 - How to conduct coaching conversations (5:09)
01 - Why logistics matter (3:50)
03 - Manage conversational trouble spots (4:25)
07 - 6. Capturing the Lessons
01 - Leverage organizational influencers (3:17)
02 - Next steps (1:00)
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