01 - Introduction
02 - The Office Team
03 - Essential Administrative Professional Skills
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02 - Administrative resources (3:34)
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01 - Goal setting (3:30)
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03 - Presentation skills (4:14)
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04 - Social networking and online etiquette (3:15)
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05 - Dealing with disrespect (2:58)
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06 - Decision-making (3:42)
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07 - Project management (3:30)
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08 - Coping with change (3:07)
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09 - Office politics and gossip (2:45)
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10 - Emotional intelligence (3:26)
04 - The Administrative Professional Role
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02 - Confidant and advisor (3:30)
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01 - Managing morale in your office (3:24)
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03 - Setting expectations and maintaining boundaries (3:03)
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04 - Why professional meeting minutes matter (3:43)
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05 - Capturing professional meeting minutes (3:33)
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06 - Preparing briefing materials (3:23)
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07 - Managing interruptions (3:10)
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08 - Executing meetings and events (3:12)
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09 - Office technology (2:56)
05 - Organization is Critical
06 - Leadership and People Skills
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02 - Authentic leadership (3:33)
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01 - Pursuing excellence (3:47)
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03 - The importance of customer service (2:47)
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04 - Delivering exceptional customer service (3:15)
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05 - Delegating effectively (3:19)
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06 - Diversity and inclusiveness (3:34)
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07 - Entrepreneurial skills (3:54)
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08 - Coaching others (3:31)
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09 - Coaching yourself (3:13)
07 - Managing Your Career
