04 - Basics | ILEAD GLOBAL TRAINING CENTER

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IGTC01CS - Customer Service Mastery Delight Every Customer (EN)

01 - Introduction

01 - Welcome (1:32)

02 - 1. What Is Customer Service

01 - Introduction (0:28)
02 - Vital (3:38)
03 - Basic vs. delight (6:33)
04 - Basics (10:00)

03 - 2. Ways to Generate Ideas, Part 1

02 - What is easy (4:26)
01 - Introduction 20 (1:11)
03 - Unexpected (3:34)
04 - Creative swiping (4:07)
05 - Worst case (2:57)
06 - Watch and learn (4:39)
07 - The queen (3:07)
08 - In their shoes (5:33)

04 - 3. Ways to Generate Ideas, Part 2

01 - Breaking rules (4:10)
02 - Be alert (2:48)
03 - Personal relationship (3:37)
04 - Easy repeat others (2:45)
05 - Ask (3:22)
06 - Technology (5:10)
07 - Over and above (4:40)
08 - Nailing basics (2:57)
09 - Pause (1:06)

05 - 4. Ways to Generate Ideas, Part 3

01 - MMFI (2:54)
02 - Contact points (1:10)
03 - Communication (2:28)
04 - Be better (3:49)
05 - Marketing (5:31)
06 - Indifference (4:03)
07 - Flexibility (4:01)
08 - Fun (3:40)

06 - 5. Ways to Generate Ideas, Part 4

02 - Personalize (2:40)
01 - Speed (4:37)
03 - Remember (2:26)
04 - Promise (2:03)
05 - Communicate (2:05)
06 - Personalities (2:48)
07 - Great staff (4:16)

07 - Conclusion

01 - Wrap up (1:44)

Ex_Files_CSM_Delight_Every_Customer

Ex_Files_CSM_Delight_Every_Customer

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04 - Basics

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