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IGTC01CS - Customer Service Preventing Turnover (EN)
01 - Introduction
02 - The $60 billion problem (2:18)
01 - Welcome (1:15)
02 - 1. About Customer Service Turnover
01 - Do you have a turnover problem (2:25)
02 - Why people quit (2:45)
03 - It-s not you; it-s me (2:19)
03 - 2. Hire Right
02 - Ongoing training (2:21)
01 - A better starting point Hire right (2:28)
03 - Freedom and flexibility (2:19)
04 - 3. Keeping Them
01 - Recharge and rejuvenate (2:43)
02 - The right environment (2:30)
03 - Show them the way (2:39)
05 - 4. Pouring Cement on Relationships
02 - Rewards and recognition (2:31)
01 - Celebrate accomplishments (2:27)
03 - Identify trouble spots early (2:08)
06 - Conclusion
01 - Next steps (1:48)
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03 - Show them the way
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