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IGTC01CS - Effective Listening (EN)
01 - Introduction
01 - Improve your listening skills (0:57)
02 - Getting the most out of the course (1:36)
02 - 1. Assessing Your Listening Skills
02 - Recall details (2:16)
01 - Five skills for improved listening (3:04)
03 - Understand the big picture (2:29)
04 - Evaluate content (2:55)
05 - Attune to subtle cues (3:19)
06 - Listen with empathy (2:57)
07 - When and how to listen (5:27)
03 - 2. Challenges to Listening
01 - Getting distracted by internal noise (5:04)
02 - Multitasking (3:01)
03 - Paying attention to delivery (3:45)
04 - Overwhelming yourself with information (2:33)
05 - Responding inappropriately (5:03)
04 - 3. Effective Listening Behaviors
02 - Clarify your role (2:28)
01 - Effective listening behaviors (1:03)
03 - Use nonverbal cues (3:37)
04 - Allow silence (2:32)
05 - Paraphrase what was said (1:53)
06 - Match emotions (2:37)
07 - Effective listening in action (2:46)
05 - Conclusion
01 - Setting listening goals (3:15)
Exercise Files
Ex_Files_Effective_Listening
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06 - Match emotions
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