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IGTC01CS - Quick Fixes to Attain Excellent Customer Service (EN)
01 - Introduction
01 - Welcome (1:42)
02 - Getting the most out of this course (1:13)
03 - What is a quick fix (3:08)
02 - 1. Finding Quick Fixes
01 - Identifying performance gaps (3:29)
02 - Defining the scope of the problem (2:45)
03 - Checking awareness (3:50)
04 - Finding performance barriers (3:15)
03 - 2. Problem-Solving Tools
01 - Understanding quick fix tools (4:21)
02 - Process mapping (3:38)
03 - Analysis tools (2:59)
04 - Conclusion
01 - Involving the team (2:24)
02 - Next steps (0:58)
Ex_Files_QuickFixes_CS
Ex_Files_QuickFixes_CS
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03 - Checking awareness
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