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IGTC01CS - Retail Customer Service Management and Coaching (EN)
01 - Welcome
01 - Effectively manage and coach young retail employees (0:51)
02 - 1. How to Become a Great Leader
01 - The three leadership styles (3:07)
02 - Understand your young retail employees (3:26)
03 - Communicate effectively with young employees (2:37)
03 - 2. How to Train Your Young Retail Employees
01 - Instill confidence in your young employees (2:50)
02 - Create successful retail management goals (3:01)
03 - The importance of policies and procedures in retail management (2:25)
04 - 3. How to Manage a Young Retail Team
02 - How to manage young retail employees (3:02)
01 - Motivate and inspire a young retail team (3:22)
03 - Overcome behavior issues with your young employees (3:21)
05 - 4. How to Coach Your Young Employees
01 - Conduct a one-on-one coaching session (2:41)
02 - Conduct a performance review (3:19)
03 - Empower your young employees (3:11)
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01 - The three leadership styles
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