01 - Customers Use Social Media—So Should You
02 - 1. Be Responsive with Your Social Media Efforts
03 - 2. Make a Public Social Media Conversation Private
04 - 3. Write in a Personal, On-Brand Tone
05 - 4. Use Templates for Social Media Responses
06 - 5. Share Content to Help Customers Complete Tasks
07 - 6. How to Handle Angry Customers
08 - 7. Follow Punctuation and Grammar Rules
09 - Conclusion
Ex_Files_Serving_Customers_Social_Media
